The expenses incurred by the provision of emergency ambulance service to our community are met by our ability to bill for services rendered. When Hackensack Emergency Medical Technicians respond to a call, patients are billed for service when transportation is provided to a hospital. These fees are reimbursable by most insurance companies. Regardless of their ability to pay, our patients can expect to receive appropriate and professional pre-hospital care.

Hackensack Volunteer Ambulance Corps, Inc. has outsourced ambulance billing to a private company. RevenueGuard handles the billing, insurance filing, and appeals for ambulance runs. For billing questions, please contact them directly at:

RevenueGuard
PO Box 949
Matawan, NJ 07747
866-624-0900, ext. 2302

Question: How is Hackensack Volunteer Ambulance Corps, Inc. structured?
Answer: Hackensack Volunteer Ambulance Corps, Inc. is a not-for-profit organization. The Corps is lead by an elected Chief and Deputy Chief, and a team of line officers. The Corps is overseen by a board of elected trustees.

Question: Is Hackensack Volunteer Ambulance Corps affiliated with any hospitals?
Answer: No. The Corps transports to regional hospitals as requested by the patient, law enforcement, and protocol.

Question: Is the bill for the ambulance covered by insurance?
Answer: In most cases, yes. However, this depends in large part on the type of coverage that the patient has and whether the service is considered "Medically Necessary" by the patient's insurance carrier. For more information, contact RevenueGuard (see above).

Question: I was recently transported by ambulance and Medicare denied my bill for Medical Necessity. Why did they deny and what are my rights?
Answer: The Medicare program will only pay for ambulance services that it deems "Medically Necessary". In all cases, other means of transportation must be contraindicated due to the patient's condition, regardless of whether other means are available. In simpler words, the patient's condition must be acute and such that transport by other means would be endangering the patient's life, limb or bodily organs.

 
A patient has the right to appeal Medicare's decision. In the event that a patient's bill is rejected, they can file an appeal for reconsideration. Simply obtain all of the information in regards to the service (i.e. ambulance call report, emergency room notes, physician notes, discharge orders, lab results, etc.) and mail them to the Medicare carrier requesting an appeal.